0 75 860 860 10   catering@fitntasty.co.uk  

FAQ

FREQUENTLY ASKED QUESTION

Yes, of course! All our diets are designed by a professional dietitian and prepared under their supervision. Therefore, you can be sure that our diet is balanced and nutritious. According to the Food and Nutrition Institute our Balanced diet consists of approximately 60% carbohydrates, 15-20% protein and 20-25% fat.

Balanced diets on the basis of the dietary needs of each client. A balanced diet is an ideal solution for people who work and lead a moderate lifestyle.

Sport diets is  designed specifically for people with increased physical activity. The balanced proportions of ingredients, including proteins and carbohydrates, help maintain strength, build muscle mass and improve recovery

ORDER ISSUES

If you missing an item in your bag, contact us immediately so we can investigate your case and if it's possible we can deliver your missing item same or next day.

If you received a faulty item in your bag,  please take a picture of faulty item and contact us immediately so we can investigate your case and if it's possible we can deliver your missing item same or next day.

DELIVERY

As we deliver our food daily we have limited delivery range.
We deliver to Hull, Beverley, Cottingham, Hessle, Gipsyville, Anlaby, Bilton, Woodmansey, Dunswell, Kirk Ella, Willerby.
Keep aye on updates we extending our delivery area very quick.

If you live in the are where is not in our delivery range, contact us and we can discuss special orders to your area.

What should I do if my order hasn't been delivered yet?

1 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control.
If we are unable to meet the estimated delivery date because of an Event Outside Our Control, you will be informed by ourselves or our authorised courier company.
All delivery dates are estimates and are not guaranteed.

2 Delivery will be completed when we, or our authorised courier company, deliver the Products to the address you gave us.
If no one is available at your address to take delivery, we, or our authorised courier company, will follow the instructions the order will be left in an area that the authorised courier company considers safe.
We will also endeavour to follow any delivery instructions you provide but this cannot be guaranteed.

3 All ownership of the products ordered by you becomes yours on signatory of delivery.
This only applies to those items paid in full.

4 We deliver globally and rates, timings appiclable to your country will be stated at time of ordering.

5 Delivery times can vary, you can pick the next available estimated delivery date when placing your order.

6 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
It is the Buyer’s responsibility to check ALL order confirmations prior to the order being dispatched.

7 If the customer refuses a delivery for whatever reason, the parcel is destroyed or automatically returned to the sender.
Perishable items cannot be resent and refusing an order should be a last resort.

8 The Buyer gives permission for the authorised courier to leave the parcel in a safe location. This is however down to the individual driver discretion and cannot be guaranteed.

What is your delivery policy?

1 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control.
If we are unable to meet the estimated delivery date because of an Event Outside Our Control, you will be informed by ourselves or our authorised courier company.
All delivery dates are estimates and are not guaranteed.

2 Delivery will be completed when we, or our authorised courier company, deliver the Products to the address you gave us.
If no one is available at your address to take delivery, we, or our authorised courier company, will follow the instructions the order will be left in an area that the authorised courier company considers safe.
We will also endeavour to follow any delivery instructions you provide but this cannot be guaranteed.

3 All ownership of the products ordered by you becomes yours on signatory of delivery.
This only applies to those items paid in full.

4 We deliver globally and rates, timings appiclable to your country will be stated at time of ordering.

5 Delivery times can vary, you can pick the next available estimated delivery date when placing your order.

6 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
It is the Buyer’s responsibility to check ALL order confirmations prior to the order being dispatched.

7 If the customer refuses a delivery for whatever reason, the parcel is destroyed or automatically returned to the sender.
Perishable items cannot be resent and refusing an order should be a last resort.

8 The Buyer gives permission for the authorised courier to leave the parcel in a safe location. This is however down to the individual driver discretion and cannot be guaranteed.

RETURNS & REFUNDS

What is your Returns Policy?

1 CONSUMER RIGHT TO RETURN AND REFUND.

2 IF YOU HAVE ANY DOUBTS, DO NOT ATTEMPT TO CONSUME THE PRODUCT AND CONTACT US IMMEDIATELY.
WE WILL ENDEAVOUR TO REPLY QUICKLY BUT IF THE REPLY IS DELAYED DO NOT CONSUME THE PRODUCT.

3 Most of the Products on our site are perishable.
This means that the right to cancel a Contract does not apply.
However, we understand that sometimes you may need to cancel an order and although our products are specifically prepared for your order, if you contact us more than 48 hours before the date your delivery is due, it may be possible to cancel the Contract.

4 For non-perishable goods, your legal rights to cancel still apply.

5 As a consumer, you have legal rights in relation to Products that are faulty or not as described.
Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.

6 If you have returned a Product to us because it is faulty or misdescribed, we will refund the price of such defective Product in full, together with any applicable delivery charges or reasonable costs you incur in returning the Product to us.

7 Unless the Products are faulty or not as described , you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you;

8 You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

How can I receive my refund?


Where applicable, refunds will be made to you using the same method and to the same account as used by you to pay for your order.

 All meals are prepared to the highest of standards and are packed to ensure that they reach you in the same condition that they leave our kitchen in.
We take photos of each order and once they are with the courier we are not responsible for anything that happens once they leave the kitchen.
All meals and orders are traceable with evidence to show we adhere to high standards at all times.
Any damage or thief must be reported to the police and the courier to be dealt with accordingly.
We reserve the right to not refund or reimburse for any issues that arise once your order has left our kitchen.

This does not affect your legal rights.
OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
If we have to cancel an order for Products before the Products are delivered, due to an Event Outside Our Control or the unavailability of stock, we will contact you promptly.
If we have to cancel an order in these circumstances we will contact you and offer a full refund or alternative